Obavijest o načinu podnošenja pisanog
prigovora korisnika usluga
Sukladno čl. 6. st. 3. Zakona o pružanju usluga u turizmu (“NN”, br. 130/17) obavještavamo korisnike usluga da pisani prigovor mogu podnijeti putem pošte na adresu: Veseli d.o.o. turistička agencija, 21000 Split, A.B.Šimića 29, ili na e-mail; info@veselidoo.hr Po primitku prigovora korisniku ćemo bez odgađanja poslati potvrdu o primitku prigovor, Pisani odgovor na zaprimljeni prigovor uputit ćemo najkasnije 15 dana od dana zaprimanja pisanog prigovora.Molimo u svakom prigovoru navesti kontakt adresu za dostavu odgovora.
direktor Veseljko Stanišić
Notice of how to file a complaint
In compliance with the Art. 6, paragraph 3 of the Low on the provision of services in tourism (NN number 130/17) we are informing the customers that they can make a written complaint and send it by post office at the following address: Veseli d.o.o. turistička agencija, 21000 Split, A.b.Šimića 29, or by an e-mail: info@veselidoo.hr.Upon the receipt of the complain, a complaint acknowledgement letter will be sent immediately. A written answer to customer’s complaint will be sent within maximum 15 days from the day of the written complaint receipt.We kindly ask you to supply the contact address for sending the answer.
director Veseljko Stanišić